Exchange & Refund 退换流程
亲爱的客户们 ,请恕本店无法提供任何无理由更换/退货服务 ~
请各位宝宝们务必熟读以下条款以示同意:
- 照片都是经过美颜/滤镜处理 不排除有少许色差情况 本店不接受以色差为更换/退款为理由。
- Color of products may varies due to lighting used compared to actual products. It may appear darker or lighter. Exchanges or Refund due to this reason will not be entertain.
- 请确保付款前再三确认并检查好尺寸,一旦付款成功本店将无法提供更换尺寸服务。由于每一件服饰都经人手测量 1-3cm 误差属常见情况 因此无法以此情况提供任何更换/退款。
- Please make sure size that you order is correct before the payment as we can't provide size exchange once your payment is done . There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material. Exchanges or Refund due to this reason will not be entertain.
- 请恕任何打折或使用优惠卷商品将无法提供更换或退货服务。
- Please take note that all discount code / promotion items are non-returnable & non-exchange .
- 不接受以个人不喜欢/衣服穿的不合适或不好看/色差/可清理的污迹为退换理由。
- Reason such as (Do not like the item / item does not fit or suit /color differ / quality or real product not up to expectation will not be entertain for Exchanges or Refund .
- 如果收到不合适的尺寸想更换可以吗?可以的,但是只能在还有库存的情况下才能更换不合适的尺寸 如果此商品尺码已下架我们将无法提供您更换服务 。另外,更换尺寸还需要您自付双方运费。
- Can return for an exchange if size received does not fit ? Yes you can , but only if the stock is available and buyer need to pay for both return and exchange shipping cost . Please receive our sincerely apologies if the item is out of stock as we can't offer you an exchange .
T&C of Return 退换条规:
- 所有退换商品必须符合衣服原有情况(不被清洗过/不被穿过/不被更改过/商标和包装必须保持原状)All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
- 打折商品,配件包括腰带/内搭等等被标签不可退换商品将不符合退换条规。Not applicable for Sale items, accessories and specifically stated non-returnable / non-exchange items.
- 使用优惠卷购买的商品不列为入为可退换商品。Orders placed using discount codes are not applicable for exchange and returns.
- 所有需要退换的商品在收到货后的7天内必须邮寄回来 逾期不理。All items must be shipped back to us within 7 working days upon item received.
- 在我方收到包裹前,买家需对该退还的商品负全责。Buyers hold full responsibility until the parcel reach us.
- 为了减低包裹不见的情况,我们建议您提供单号让我们追踪包裹下落。We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
- 请给我们5个工作日处理您的更换请求。All return/exchange request will be processed within 5 working days upon receipt of returned items.
- 所有没有依照“退换格式”发电邮的请求将不被我方接受退换。Return won't be accept if we do not receive RETURN FORM's from via email .
- 在更换流程中只能以回馈金方式兑现,不允许现金退还。For Return & Exchange ,we only refund in credit term. No cash refund(s) are allowed.
- 对于所有不符合上述条件的物品退回,我们将保留拒绝的权力。We reserve the right to reject any returned item if it doesn't meet all mentioned conditions.
- 所有不符合上述退换条件将被严格拒绝并被没收。All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.